Terms of service

Terms & Conditions

Last Updated: [Date]

Welcome to MenVora Healthcare Private Limited ("MenVora", "Company", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website, mobile applications, products, and services.

By accessing, browsing, purchasing, or using any MenVora product or service, you agree to be bound by these Terms & Conditions.

1. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract under applicable Indian laws to purchase products from MenVora.

If you are under 18 years of age, purchases may only be made under the supervision of a parent or legal guardian.

2. Health Supplement Disclaimer

MenVora products are dietary supplements, nutraceuticals, vitamins, minerals, herbal formulations, and wellness products.

Our products:

  • Are not intended to diagnose, treat, cure, or prevent any disease.
  • Should not be considered a substitute for professional medical advice, diagnosis, or treatment.
  • Must be used strictly according to the directions provided on the packaging or by a healthcare professional.

Always consult your doctor before using any supplement if you:

  • Are pregnant or breastfeeding.
  • Have a medical condition.
  • Are taking prescription medications.
  • Have allergies or sensitivities to any ingredients.

3. Product Information

We strive to ensure that product descriptions, ingredients, images, pricing, and specifications are accurate.

However:

  • Product packaging may vary from images shown on the website.
  • Ingredients and formulations may change from time to time.
  • Minor variations in color, appearance, and packaging shall not constitute defects.

4. Orders & Acceptance

All orders placed through MenVora are subject to acceptance and availability.

We reserve the right to:

  • Refuse any order.
  • Limit product quantities.
  • Cancel orders suspected of fraud, misuse, or unauthorized transactions.
  • Cancel orders due to pricing or inventory errors.

An order is deemed accepted only after dispatch confirmation has been issued.

5. Pricing & Payments

All prices are displayed in Indian Rupees (₹) and include applicable taxes unless otherwise stated.

Accepted payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

MenVora reserves the right to modify prices without prior notice.

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote serviceable locations
  • Circumstances beyond our control

MenVora shall not be liable for delays caused by third-party logistics providers.

7. Returns, Refunds & Cancellations

Returns, refunds, and cancellations shall be governed by MenVora's Return, Refund & Cancellation Policy available on our website.

Products that have been opened, consumed, tampered with, or used may not qualify for return unless defective or damaged.

8. Subscription Plans (If Applicable)

For recurring supplement plans:

  • Customers authorize recurring billing based on the selected plan.
  • Subscription plans may be cancelled before the next billing cycle.
  • Previously billed subscription charges are generally non-refundable unless required by law.

9. User Responsibilities

You agree:

  • To provide accurate and complete information.
  • Not to misuse the website or services.
  • Not to engage in fraudulent activities.
  • Not to upload malicious software, viruses, or harmful content.

10. Limitation of Liability

To the maximum extent permitted by law, MenVora shall not be liable for:

  • Indirect damages.
  • Consequential damages.
  • Loss of profits.
  • Health outcomes arising from misuse of products.
  • Allergic reactions resulting from undisclosed medical conditions or allergies.

Customers are solely responsible for determining whether a product is suitable for their personal health circumstances.

11. Intellectual Property

All trademarks, logos, product names, graphics, website content, images, and designs are the property of MenVora Healthcare Private Limited.

No content may be copied, reproduced, distributed, or used without prior written consent.

12. Privacy

Personal information collected through our website or services shall be governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in the Privacy Policy.

13. Medical Emergency Disclaimer

MenVora products and services are not intended for emergency medical situations.

In case of a medical emergency, immediately contact your doctor or nearest healthcare facility.

14. Force Majeure

MenVora shall not be responsible for any failure or delay in performance caused by events beyond reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Strikes
  • Pandemics
  • Technical failures
  • Transportation disruptions

15. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

16. Contact Information

MenVora Healthcare Private Limited

Email: support@menvora.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM

For any questions regarding these Terms & Conditions, please contact our customer support team.